Privacy Policy

Privacy Policy

Effective Date: 23 June 2025

Lavish Home Improvements (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website: www.lavishhomeimprovements.com.au (“Site”) or engage with our services.

1. What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Contact details (email address, phone number, address)

  • Property details and service requirements

  • Payment and billing information (where applicable)

  • Any other information you provide directly to us via forms, emails, phone calls, or in-person interactions

2. How We Collect Your Information

We collect your personal information in several ways, including when you:

  • Submit a contact or quote form on our website

  • Call, email, or message us directly

  • Engage our services (e.g., consultations, installations, repairs)

  • Interact with our social media or digital ads

  • Visit our website (via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotes

  • Deliver home improvement services

  • Issue invoices and process payments

  • Communicate updates, promotions, or important service changes

  • Improve our website, services, and customer experience

  • Comply with legal obligations

4. Disclosure of Personal Information

We do not sell your personal information. We may share your information with:

  • Contractors or tradespeople working on your project

  • Payment processors and service providers

  • Legal or regulatory authorities when required by law

  • Website hosting or analytics providers (e.g., Google Analytics)

All third parties are required to keep your information secure and use it only for the agreed purpose.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We use secure systems, password protection, and restrict data access to authorized personnel only.

6. Cookies and Website Analytics

Our website may use cookies and tracking tools to analyze website usage and improve functionality. This may include IP address, browser type, and pages visited. You can adjust your browser settings to disable cookies.

7. Access and Correction

You have the right to:

  • Request access to personal information we hold about you

  • Request corrections if you believe your information is inaccurate or outdated

To do this, contact us using the details below.

8. Making a Complaint

If you believe we’ve breached the Privacy Act or mishandled your information, please contact us. We will respond promptly to resolve your concerns.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date”.

10. Contact Us

If you have any questions or requests regarding your privacy, please contact:

Lavish Home Improvements
Email: info@lavishhomeimprovements.com.au
Phone: 0451 123 579
Website: www.lavishhomeimprovements.com.au